Free Service Policy Generator
Set clear expectations for service delivery, billing, changes and customer support. Start with professionally written examples and tailor them to your work.
How to create your service policy
A useful policy gives customers concrete answers before they need support.
- 01
Prepare your information
Check your quotations, deliverables, invoicing, cancellation procedure, ownership arrangements and support commitments.
- 02
Describe your practices
Open each section and complete the relevant details. Closing a section brings the next into view and keeps your answers. Fields marked * are required.
- 03
Review and export
Read the complete document and confirm that the examples and selected features match your business. Download HTML for publishing or an editable Word document. Open the print view and choose Save as PDF for a fixed copy.
- 04
Publish and maintain
Link the page from your footer and relevant checkout or signup screens. In WordPress use a policy page or Custom HTML block; in Shopify review the store policy settings. Check links, procedures and consistency with your other policies.
Specific answers for your customers
Check your quotations, deliverables, invoicing, cancellation procedure, ownership arrangements and support commitments.
Sample output structure
Service scope → delivery and responsibilities → billing → changes and refunds → confidentiality and ownership → support.
Only selected features and applicable product types appear. Your preview, formatted copy and exports include a link to this exact generator.
Scope, privacy and review
Confirm that sample deadlines and procedures are achievable. Any liability cap or transfer of intellectual property needs appropriate review.
- Drafting takes place in this browser. These values are not sent to a document-generation service or saved between visits. Download your work before leaving.
- Check that contacts, deadlines, links and operating procedures are accurate. Keep required disclosures visible where readers or customers make decisions.
- Generation does not certify compliance. Obtain appropriate legal review for your markets, customer type and regulated activities.
Substantive template update: 9 October 2026. No certification or review by a named legal professional is claimed.
Frequently asked questions
Is this free, and do I need an account?
Drafting, copying and HTML or Word downloads are free and require no account. PDF uses the browser’s print dialog.
Can I keep the example wording?
Yes, where it accurately describes your service. Each example is editable. Replace assumptions that do not match your quotation, workflow or customer rights.
Can I edit the document after downloading?
Yes. The .docx download is editable in compatible word processors. HTML preserves headings and links for your website. Review the final published page as well as the generated document.
Official references for your review
UK government: fair customer contracts. This reference addresses a particular jurisdiction; check the rules that apply to your own customers.