Free Return & Refund Policy Generator
Create a return and refund policy for physical goods, digital products or services. Edit procedure examples; export HTML, Word or PDF.
How to create your return & refund policy
Confirm when your return window starts, the return request process, eligible products, shipping costs and refund handling. For services, record the actual cancellation charges.
- 01
Confirm the scope
Enter your actual identity and contact details. Select only the information, services and features that apply. Country samples are editable; operating country alone does not determine every applicable rule.
- 02
Tailor the wording
Keep or edit suitable model clauses. Restore example resets just that field. Actual practices and legal terms need your input. All sections start collapsed; closing one smoothly brings the next into view and retains your answers.
- 03
Review the complete output
Check selected clauses, required facts and every contact or policy link. Copy with formatting, download HTML or editable Word, or use Print / Save PDF. Each version contains a link to this exact tool.
- 04
Publish and maintain
Use a clearly labelled footer link and present relevant disclosures near collection, account and checkout flows. Test working controls and procedures. Review the document when practices, providers or requirements change.
What your policy covers
Product scope → applicable return or cancellation windows → eligibility → how to request help → inspection and refund processing → statutory rights.
Conditional content follows your selections. Editable examples provide useful procedures; actual data inventories, providers, security, legal grounds and special terms are not invented.
Privacy, scope and review
Voluntary change-of-mind conditions must be distinguished from legal remedies for faulty goods or services. Digital consent rules, cancellation rights and mandatory refunds depend on the market.
- Generation happens in this browser. Answers are not sent to a document-generation service or saved between visits. Export before leaving.
- Use organisation-level facts and keep private case records, credentials and payment details in approved systems.
- Confirm actual requirements for your audience and jurisdiction. A finished document still requires an accurate implementation.
Substantive update: 10 October 2026. No named professional review or certification is claimed.
Frequently asked questions
Is this free, and which formats are available?
Generation, formatted copy and HTML or Word downloads are free with no account. Print / Save PDF uses your browser print workflow. Each output links to the exact generator.
Can I use a no-refunds rule for digital products?
Only where lawful and with any required disclosures and consent. A voluntary no-refunds rule does not remove mandatory remedies for faulty or misdescribed content.
Can I keep or change the example wording?
Yes. Fields labelled Editable example contain model procedures with Restore example controls. Keep only wording that matches your operations. Applicable country and price samples use USA and USD ($); actual identities, facts, providers and legal findings must be supplied.
What should I check before publishing?
Review all selected sections and actual facts, contact routes, dates, links, customer rights and operating procedures. Place clear policy links in your footer and relevant collection or purchase flows. Update the policy when practices materially change; generation does not certify compliance.
Official reference for your review
UK government: accepting returns and giving refunds. Review the requirements relevant to your actual market and activity; this reference is not a worldwide compliance determination.