{ "run": "main-vpn-newyork-p1", "id": "tx", "name": "Texas", "route": "vpn-newyork", "pass": 1, "startedAt": "2026-10-16T11:40:11.676Z", "exitHash": "3b977771f9d740ab83ad4596f9379707a6bacbb3f41df1daeb223484d21ac0d1", "stages": [ { "stage": "entry", "at": "2026-10-16T11:40:25.366Z", "url": "https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint", "title": "File a Consumer Complaint | Office of the Attorney General", "text": "Skip to main content\nEspa\u00f1ol About News Opinions Careers Contact Us \nSearch\n\n\nMenu\nKeywords\nSearch\n\u00d7\nBreadcrumb\nHOME \nCONSUMER PROTECTION \nFILE A CONSUMER COMPLAINT\nFile a\u00a0Con\u00adsumer Complaint\nHere's what you need to know before you file a complaint:\nRead about the types of complaints you can file and pick the complaint form that addresses your problem.\nTake a moment to prepare and have important information on hand.\nLearn what information you will need to include in your complaint.\nKnow that under Texas law your complaint is open to the public.\nRemember that the Office of the Attorney General cannot give you legal advice.\nHow to prepare to file your online complaint:\n\nBefore you begin to fill out your complaint form, make sure you have important information on hand, including the name of the business you\u2019re complaining about and contact information for the business such as its full address.\u00a0\n\nBe ready to complete the complaint form in full because the system cannot save your in-progress complaint.\u00a0\n\nTip: Do NOT hit the \u201cback\u201d button on your browser, or your submission will be cleared.\n\nThe form asks you to provide a clear statement of the problem you are having. In this statement, include important information and relevant dates.\u00a0\n\nImportant information may include:\n\nThe name of the business or individual you\u2019re filing a complaint against;\nThe business/individual\u2019s full address, including zip code;\nA detailed description of your complaint;\nTransaction dates and amounts;\nContract information;\nPayment information;\nBusiness websites and email addresses; and\nAny steps you have taken to resolve your complaint, including your communications with the business, the names of any people you spoke with, and their contact information.\n\nIf you wish to provide documents that support your complaint, be prepared to upload them. Supporting documents are not required but may be helpful in understanding your complaint. \u00a0\n\nWe accept the following document types: .doc, .docx, .xls, .xlsx, .txt, or .pdf; image files of type .jpg, .jpeg, .tif, .tiff, .png, .gif, or .bmp; and audio/video files of type .mp3, .wav, .wma, .mp4, .mkv, .mov, .avi, or .wmv .\u00a0\n\nThe maximum file size limit is 25MB and up to 10 files may be uploaded with your complaint.\n\nRegardless of the form you select, DO NOT INCLUDE sensitive or confidential information in your complaint such as your date of birth, Social Security Number, government-issued ID, or financial account numbers.\u00a0\n\nAfter submitting your complaint online, you will receive a confirmation email that includes the unique number assigned to your complaint. Save that email and number, as you may need it if you contact our office in the future related to your complaint.\u00a0\n\nThe number assigned to your complaint is strictly for reference. It does not indicate that any decision has been made regarding the merits of the complaint and does not reflect that the OAG has a case or investigation pending.\u00a0\n\nUnless further information is needed, you may not be contacted by our office again regarding your complaint. Your complaint will be reviewed for informational purposes, helping the Attorney General monitor consumer protection issues throughout the State of Texas.\n\nFile Your Complaint Online\n\nYou will be asked a few questions to determine which complaint form best describes your situation. The forms will request specific complaint information depending on the selection you make. Please read below for more information.\n\nThe General complaint form is used for complaints about false, misleading, or deceptive business practices. Examples include mismanagement or misuse of charitable funds, not receiving what you paid for, billing or refund issues, misleading advertising, predatory sales tactics, unlawful debt collections, scams, price gouging, social media account issues, or complaints related to disaster relief.\nThe Privacy complaint form is used for complaints that your personal information is being unlawfully collected, shared, or mishandled by a business. This includes complaints about companies that may be violating laws which protect your privacy and information related to data breaches. Read more about Privacy.\nThe AI complaint form is used for concerns that an artificial intelligence (AI) system is being developed or deployed in a way that violates Texas law. This includes complaints about AI systems that may intentionally manipulate behavior, unlawfully discriminate, improperly use biometric data, or otherwise operate in ways prohibited under Texas law. Read more about AI.\u00a0\n\nFile Your Complaint Online\n\nHave A Tip?\n\nIf you have information about violations of consumer, privacy, or charities laws, you may submit a tip by sending us an email.\u00a0\n\nSubmit A Tip\n\nYour Complaint Is Public \u00a0 \u00a0 \u00a0\u00a0\n\nFrequently Asked Questions\n\nConsumer Rights \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0\n\nBack to top\nTwitter\n \nFacebook\n\nPO Box 12548\nAustin, TX 78711-2548\n\nChild Support\nCrime Victims\nConsumer Protection\nOpen Government\nAll Divisions\nOpinions\nInitiatives\nHuman Resources\nNewsroom\nWhere the Money Goes\nADA Compliance\nCompact With Texans\nCost Efficiency Saving Ideas\nReporting Fraud\nState Agency Contracts\nTRAILS Search\nTexas Homeland Security\nTexas Veterans Portal\nTexas.gov\nAccessibility & Site Policies", "frames": [], "links": [ { "text": "File Your Complaint Online", "href": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/", "tag": "A", "target": null }, { "text": "Your Complaint Is Public", "href": "https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/your-complaint-public", "tag": "A", "target": null }, { "text": "Reporting Fraud", "href": "https://www.texasattorneygeneral.gov/about-office/reporting-fraud-state-government", "tag": "A", "target": "_self" } ], "documentResponses": [ { "url": "https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint", "status": 200, "main": true } ], "requestHosts": [ "6341484.global.r2.siteimproveanalytics.io", "customer.cludo.com", "fonts.googleapis.com", "fonts.gstatic.com", "maxcdn.bootstrapcdn.com", "siteimproveanalytics.com", "static.cloudflareinsights.com", "www.google-analytics.com", "www.googletagmanager.com", "www.texasattorneygeneral.gov" ], "screenshot": "screenshots/main-vpn-newyork-p1-tx-entry.webp" }, { "stage": "step1", "at": "2026-10-16T11:40:42.400Z", "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/", "title": "Home", "text": "Skip to Main Content\nConsumer Complaint Portal - Home\nHome\nAbout\nNews\nOpinions\nCareers\nContact Us\nConsumer Complaint Portal\nWelcome to the Texas Attorney General's Consumer Complaint Portal\n\n\nHere you can learn how to file complaints.\n\n\nClick the FAQ link below to learn more about each type of complaint or select 'Start a New Complaint' to get started.\n\n\nFor more information about the Complaint process, click here.\nFile a Complaint\nSubmitting online usually takes less than 15 minutes. Select the button below to begin filing your complaint.\nStart a New Complaint\nComplaint FAQs\nHave a question? Find answers to frequently asked questions before you start a complaint.\nFAQs\nConsumer Rights in Texas\nYou have rights as a consumer in Texas. Understanding them will ensure that you are better equipped to avoid scams and get a fair shake.\n\nLearn Your Rights\nLearn Your Privacy Rights\nLearn Your A.I. Rights\nPO Box 12548\nAustin, TX 78711-2548\nChild Support\nAll Divisions\nCrime Victims\nOpinions\nConsumer Protection\nInitiatives\nOpen Government\nHuman Resources\nNewsroom\nWhere the Money Goes\nTRAILS Search\nADA Compliance\nTexas Homeland Security\nCompact With Texans\nTexas Veterans Portal\nCost Efficiency Saving Ideas\nTexas.gov\nReporting Fraud\nAccessibility & Site Policies\nState Agency Contracts\nHome", "frames": [], "links": [ { "text": "Consumer Complaint Portal - Home", "href": "nullvoid(0);", "tag": "A", "target": null }, { "text": "Start a New Complaint", "href": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/flow/TCP_Complaint_Submission_Main", "tag": "A", "target": null }, { "text": "Reporting Fraud", "href": "https://texasattorneygeneral.gov/about-office/reporting-fraud-state-government", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint", "status": 200, "main": true }, { "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/", "status": 200, "main": true } ], "requestHosts": [ "6341484.global.r2.siteimproveanalytics.io", "consumerprotection.texasattorneygeneral.gov", "customer.cludo.com", "fonts.googleapis.com", "fonts.gstatic.com", "maxcdn.bootstrapcdn.com", "siteimproveanalytics.com", "static.cloudflareinsights.com", "www.google-analytics.com", "www.googletagmanager.com", "www.texasattorneygeneral.gov" ], "screenshot": "screenshots/main-vpn-newyork-p1-tx-step1.webp" }, { "stage": "step2", "at": "2026-10-16T11:40:50.620Z", "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/flow/TCP_Complaint_Submission_Main", "title": "Complaint Portal", "text": "Skip to Main Content\nConsumer Complaint Portal - Home\nComplaint Security Verification\nYou must successfully complete reCAPTCHA before submitting a complaint via the Texas Complaint Portal.\n\n\nComplaint Portal", "frames": [ { "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/resource/1685740709000/Google_Recaptcha", "text": "" } ], "links": [ { "text": "Consumer Complaint Portal - Home", "href": "nullvoid(0);", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint", "status": 200, "main": true }, { "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/", "status": 200, "main": true }, { "url": "https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/resource/1685740709000/Google_Recaptcha", "status": 200, "main": false } ], "requestHosts": [ "6341484.global.r2.siteimproveanalytics.io", "consumerprotection.texasattorneygeneral.gov", "customer.cludo.com", "fonts.googleapis.com", "fonts.gstatic.com", "maxcdn.bootstrapcdn.com", "siteimproveanalytics.com", "static.cloudflareinsights.com", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com", "www.gstatic.com", "www.texasattorneygeneral.gov" ], "screenshot": "screenshots/main-vpn-newyork-p1-tx-step2.webp" } ], "endedAt": "2026-10-16T11:40:50.621Z" }