{ "run": "main-vpn-newyork-p1", "id": "cfpb", "name": "CFPB", "route": "vpn-newyork", "pass": 1, "startedAt": "2026-10-16T11:39:38.573Z", "exitHash": "3b977771f9d740ab83ad4596f9379707a6bacbb3f41df1daeb223484d21ac0d1", "stages": [ { "stage": "entry", "at": "2026-10-16T11:39:52.647Z", "url": "https://www.consumerfinance.gov/complaint/", "title": "Submit a complaint | Consumer Financial Protection Bureau", "text": "Skip to main content\nAn official website of the United States government\n(855) 411-2372\n Search\nConsumer Education\n\t\nRules & Policy\n\t\nEnforcement\n\t\nSupervision\n\t\nData & Research\n\t\nAbout Us\nSubmit a complaint about a financial product or service\n\nEach week we send more than 100,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know.\n\nMost companies respond within 15 days.\n\nSee how the complaint process works\n\nWatch this short video to find out what to include in your complaint and what will happen after you submit.\n\nClose\n03:27\n\nFind answers before you start a complaint\n\nWhich products and services can I complain about?\nWhat steps can I take before submitting a complaint?\nWhat\u2019s most important for me to include in a complaint?\nCan I submit a complaint if I think I\u2019ve been a victim of debanking?\nCan I submit a complaint for someone else?\nWhat happens after I submit a complaint?\nCan I delete my personal information after submitting a complaint?\nWhat should I do if I think I've been a victim of a scam?\nHow does the CFPB share my complaint data?\nReady to begin?\n\nSubmitting online usually takes less than 10 minutes. Include everything you need to because you generally can\u2019t submit a second complaint about the same problem.\n\nStart a new complaint\n\n\n\n\nLearn more about how we share your complaint data\nIf you've already submitted a complaint, you can check the status of your complaint.\nWitness a violation while working for a company?\n\nYou can report a tip to us, through a separate process if you are a current or former employee of a company that has violated federal consumer financial laws or if you are an industry insider who knows about such a company.\n\nAlert us of a potential violation\n\nPage last modified Oct. 5, 2026 @ 12:35 PM EDT\n\nHAVE A QUESTION?\n\nIf you can't submit online (7\u201310 minutes), you can submit over the phone (25\u201330 minutes).\n\nCall: (855) 411-2372\nTTY/TDD: (855) 729-2372\n\n9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays). \n\nHOW WE SHARE COMPLAINTS\n\nConsistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate:\n\nsupervision activities,\nenforcement activities, and\nmonitor the market for consumer financial products and services.\nLearn more about how we share your complaint data\n \nAn official website of the United States government", "frames": [ { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "text": "" } ], "links": [ { "text": "What steps can I take before submitting a complaint?", "href": null, "tag": "BUTTON", "target": null }, { "text": "What\u2019s most important for me to include in a complaint?", "href": null, "tag": "BUTTON", "target": null }, { "text": "Can I submit a complaint if I think I\u2019ve been a victim of debanking?", "href": null, "tag": "BUTTON", "target": null }, { "text": "Can I submit a complaint for someone else?", "href": null, "tag": "BUTTON", "target": null }, { "text": "What happens after I submit a complaint?", "href": null, "tag": "BUTTON", "target": null }, { "text": "Can I delete my personal information after submitting a complaint?", "href": null, "tag": "BUTTON", "target": null }, { "text": "How does the CFPB share my complaint data?", "href": null, "tag": "BUTTON", "target": null }, { "text": "Start a new complaint", "href": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice/", "tag": "A", "target": null }, { "text": "Learn more about how we share your complaint data", "href": "https://www.consumerfinance.gov/complaint/data-use/", "tag": "A", "target": null }, { "text": "check the status of your complaint", "href": "https://portal.consumerfinance.gov/consumer/s/", "tag": "A", "target": null }, { "text": "Learn more about how we share your complaint data", "href": "https://www.consumerfinance.gov/complaint/data-use/", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://www.consumerfinance.gov/complaint/", "status": 200, "main": true }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false } ], "requestHosts": [ "cdn.mouseflow.com", "dap.digitalgov.gov", "files.consumerfinance.gov", "fonts.gstatic.com", "googleads.g.doubleclick.net", "i.ytimg.com", "jnn-pa.googleapis.com", "static.doubleclick.net", "www.consumerfinance.gov", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com", "www.gstatic.com", "www.youtube.com", "yt3.ggpht.com" ], "screenshot": "screenshots/main-vpn-newyork-p1-cfpb-entry.webp" }, { "stage": "step1", "at": "2026-10-16T11:40:02.153Z", "url": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice/", "title": "Credit and consumer reporting complaint notice | Consumer Financial Protection Bureau", "text": "Skip to main content\nAn official website of the United States government\n(855) 411-2372\n Submit a Complaint\n Search\nConsumer Education\n\t\nRules & Policy\n\t\nEnforcement\n\t\nSupervision\n\t\nData & Research\n\t\nAbout Us\n/\nSubmit a complaint\nCredit and consumer reporting complaint notice\n\nTHIS CONSUMER COMPLAINT PORTAL IS DESIGNED TO HELP CONSUMERS, INCLUDING TO RESOLVE COMPLAINTS AGAINST CREDIT REPORTING AGENCIES.\u202f\n\nCONSISTENT WITH THE LAW, CONSUMERS MUST FIRST DISPUTE INACCURATE OR INCOMPLETE\u00a0INFORMATION ON THEIR CREDIT REPORT WITH THE CREDIT REPORTING AGENCY. PREMATURE SUBMISSIONS SLOW DOWN THE SYSTEM FOR THOSE MOST IN NEED OF HELP AND WHO HAVE CORRECTLY FOLLOWED THE PROCESS.\n\nHAVE YOU SUBMITTED YOUR DISPUTE\u00a0TO A CREDIT REPORTING AGENCY MORE THAN 45 DAYS AGO, OR IS YOUR DISPUTE WITH THEM NO LONGER PENDING?\n\nIF NOT, DO NOT SUBMIT YOUR COMPLAINT HERE AT THIS TIME.\n\nProceed\n\nPage last modified Oct. 5, 2026 @ 12:34 PM EDT\n\nHAVE A QUESTION?\n\nIf you can't submit online (7\u201310 minutes), you can submit over the phone (25\u201330 minutes).\n\nCall: (855) 411-2372\nTTY/TDD: (855) 729-2372\n\n9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays). \n\nHOW WE SHARE COMPLAINTS\n\nConsistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate:\n\nsupervision activities,\nenforcement activities, and\nmonitor the market for consumer financial products and services.\n \nAn official website of the United States government", "frames": [], "links": [ { "text": "Submit a Complaint", "href": "https://www.consumerfinance.gov/complaint/", "tag": "A", "target": null }, { "text": "Submit a complaint", "href": "https://www.consumerfinance.gov/complaint/", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://www.consumerfinance.gov/complaint/", "status": 200, "main": true }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false }, { "url": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice/", "status": 200, "main": true } ], "requestHosts": [ "cdn.mouseflow.com", "dap.digitalgov.gov", "files.consumerfinance.gov", "fonts.gstatic.com", "googleads.g.doubleclick.net", "gov-bam.nr-data.net", "i.ytimg.com", "jnn-pa.googleapis.com", "js-agent.newrelic.com", "static.doubleclick.net", "www.consumerfinance.gov", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com", "www.gstatic.com", "www.youtube.com", "yt3.ggpht.com" ], "screenshot": "screenshots/main-vpn-newyork-p1-cfpb-step1.webp" }, { "stage": "step2", "at": "2026-10-16T11:40:11.499Z", "url": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice-2/", "title": "Credit and consumer reporting complaint notice | Consumer Financial Protection Bureau", "text": "Skip to main content\nAn official website of the United States government\n(855) 411-2372\n Submit a Complaint\n Search\nConsumer Education\n\t\nRules & Policy\n\t\nEnforcement\n\t\nSupervision\n\t\nData & Research\n\t\nAbout Us\n/\nSubmit a complaint\nCredit and consumer reporting complaint notice\n\nWHEN YOU MUST FIRST DISPUTE THE COMPLAINT WITH THE CRA:\n\nBefore submitting a complaint against a credit or consumer reporting agency about inaccurate or incomplete information on your consumer report, you are required by law to first dispute the information directly with the credit or consumer reporting agency. 15 U.S.C. 1681i(a) & (e). You can learn more about how to submit a direct dispute \u202fhere.\n\nTo submit a complaint, you must attest that the information you have provided is true to the best of your knowledge and belief, and, if your complaint to a CRA concerns inaccurate or incomplete information, that you have already submitted your dispute to a CRA more than 45 days ago or that your dispute with the CRA is no longer pending.\n\nFurthermore, if you submit a complaint to the CFPB against a credit or consumer reporting agency about inaccurate or incomplete information without first disputing the information directly with that company:\n\nThey may not respond to your complaint\nThe CFPB will discontinue processing your complaint if the company alerts us that you did not first dispute the information with them directly.\n\nDO NOT SUBMIT UNLESS YOUR DISPUTE WITH THE CRA IS NO LONGER PENDING OR 45 DAYS HAVE ELAPSED SINCE YOU FILED THAT DISPUTE:\n\nEven if you have already submitted a dispute and can attest that the information you have provided is true to the best of your knowledge and belief, do not submit a complaint to the CFPB about inaccurate or incomplete information while your dispute with the relevant credit or consumer reporting agency remains active. Credit and consumer reporting agencies are required to respond to disputes submitted to them within 30-45 days.\u202f By prematurely submitting your complaint here, you are impeding the system from serving other consumers who have correctly followed the process.\n\nProceed\n\nPage last modified Oct. 5, 2026 @ 12:35 PM EDT\n\nHAVE A QUESTION?\n\nIf you can't submit online (7\u201310 minutes), you can submit over the phone (25\u201330 minutes).\n\nCall: (855) 411-2372\nTTY/TDD: (855) 729-2372\n\n9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays). \n\nHOW WE SHARE COMPLAINTS\n\nConsistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate:\n\nsupervision activities,\nenforcement activities, and\nmonitor the market for consumer financial products and services.\n \nAn official website of the United States government", "frames": [], "links": [ { "text": "Submit a Complaint", "href": "https://www.consumerfinance.gov/complaint/", "tag": "A", "target": null }, { "text": "Submit a complaint", "href": "https://www.consumerfinance.gov/complaint/", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://www.consumerfinance.gov/complaint/", "status": 200, "main": true }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false }, { "url": "https://www.youtube.com/embed/bh3nejWtSjA", "status": 200, "main": false }, { "url": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice/", "status": 200, "main": true }, { "url": "https://www.consumerfinance.gov/complaint/credit-and-consumer-reporting-complaint-notice-2/", "status": 200, "main": true } ], "requestHosts": [ "cdn.mouseflow.com", "dap.digitalgov.gov", "files.consumerfinance.gov", "fonts.gstatic.com", "googleads.g.doubleclick.net", "gov-bam.nr-data.net", "i.ytimg.com", "jnn-pa.googleapis.com", "js-agent.newrelic.com", "static.doubleclick.net", "www.consumerfinance.gov", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com", "www.gstatic.com", "www.youtube.com", "yt3.ggpht.com" ], "screenshot": "screenshots/main-vpn-newyork-p1-cfpb-step2.webp" } ], "endedAt": "2026-10-16T11:40:11.503Z" }