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      "text": "Skip to main content\nConsumer Protection\nFile a Complaint\nAbout\nCharities\nProtect Yourself\nScams\nIdentity Theft\nRobocalls\nTaking Action\nFile a Complaint\nFile a Complaint\nWhat You Need to Know\u00a0Before\u00a0You File a Complaint\nComplaints and supporting materials become public records when they are submitted to the Attorney General\u2019s office. This means that under the Michigan Freedom of Information Act, some of your materials may be disclosed to anyone who asks for them.\nYour complaint may be sent to the business you are complaining about, and it may be sent to other governmental agencies for their review.\nSome complaints may become the subject of civil or criminal cases and may be disclosed as part of a court proceeding.\nAny information that you give to us will not be sold, rented, or leased.\nWe do not return documents, so\u00a0make copies of everything that you submit and do NOT submit any original documents.\nDo not send sensitive personal information, like your social security number or credit card information, unless it is necessary for the investigation of your complaint.\nIf you believe that you must submit sensitive information, then please send the complaint and any attachments by mail and include your name or Attorney General file number if you have one.\u00a0Never send sensitive personal information in an email.\nNot all consumer complaints are handled by the Attorney General. By law, many other state and federal agencies assist consumers.\u00a0Consult the Complaint Directory\u00a0to find the agency or division that can best help you.\nHow We Process Your Complaint\n\nWhen we receive your online complaint, you will be taken to a confirmation screen with your assigned Attorney General file number. The Consumer Protection Team receives thousands of consumer complaints, so it may take a few weeks until your complaint is fully processed.\n\nThe Attorney General\u2019s office helps consumers by informally mediating complaints. In many cases, this assistance will help you resolve your problem. However, if our mediation is not successful, the Attorney General cannot act as a private attorney on your behalf.\n\nOur mediation process includes a letter from our Consumer Protection Team to the business or individual identified in your complaint. A copy of your complaint and submitted materials will be included with a request for a response.\n\nWe will contact you in writing after we have received a reply. If we do not hear back from the business or individual identified in your complaint within 30 days, we will recontact them regarding your complaint.\n\nIn some cases, we may be unable to get any cooperation from the business or individual. If they refuse to respond, we will confirm this to you in writing. You may then want to consider filing suit in Small Claims Court or consulting with a private attorney to review your legal options.\n\nAttorney General Complaints\nComplaint Directory\n\nBefore filing a complaint, first\u00a0consult this searchable and filterable directory to find the agency or division that can best help you.\n\nConsumer Complaint\n\nComplaint Print Version (PDF)\n\nUse this form to file a complaint against a business. A copy of the complaint and submitted materials will be included with a request for a response. Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency.\n\nIf you have questions about filing a complaint, please call 517-335-7599.\u00a0In-state residents can also call 877-765-8388.\n\nChild Support\n\nIf the non-custodial parent owes at least $5,000 in child support arrearages, use this form to file a complaint for felony non-support.\n\nIf you have any questions about filing a complaint, please call 517-335-7560.\n\nCriminal Complaint\n\nInvestigations initiated by the office are only those that are part of the Attorney General\u2019s initiatives, such as clergy abuse, law enforcement, public integrity, human trafficking, and sexual assault.\u00a0 If your complaint relates to any of these initiatives, you may report an issue using this form.\n\nIf you have any questions surrounding the complaint process please call, 313-456-0180.\n\nElder Abuse and Fraud\n\nUse this form to file a complaint when you know or have reason to believe someone is stealing from or misusing the money or property of an older or vulnerable adult.\u00a0\n\nA person is typically considered a vulnerable adult when they need personal care or supervision to accomplish their activities of daily living.\u00a0\n\nIf you have any questions about filing a complaint, please call 517-335-7560.\n\nMedicaid Fraud\n\nUse this form to file a complaint when you know or have reason to believe that a Medical Provider has billed Medicaid for a service or product that was not delivered to the patient or not delivered as billed, the Medical Provider was not qualified to perform the service billed, or that the service/product delivered was based on a kickback or bribe.\n\nIf you have any questions surrounding the complaint process or alternatively, would like to report a complaint, please call the Attorney General Health Care Fraud Division on their statewide hotline at\u00a0 \u00a0 \u00a0800-24-ABUSE (800-242-2873).\n\nNursing Home Exploitation\n\nNursing Home Staff, if you know or have reason to believe that someone is using a nursing home resident's assets or benefits for purposes other than the care, needs and wishes of the resident, you may report suspected elder or vulnerable adult exploitation to the Attorney General's Health Care Fraud Division using this online complaint system.\u00a0\n\nIf you have any questions surrounding the complaint process or alternatively, would like to report a complaint, please call the Attorney General Health Care Fraud Division on their statewide hotline at\u00a0 \u00a0 \u00a0800-24-ABUSE (800-242-2873).\n\nPatient Abuse\n\nMembers of the public may use this form to submit a complaint of abuse or neglect of patients in (1) health care facilities\u2014typically nursing facilities, nursing homes, and hospitals or (2) board and care facilities \u2014including Adult Foster Care (AFC), Homes for the Aged, and Assisted Living facilities.\u00a0\n\nAbuse includes both physical and mental harm. \u00a0\n\nIf you have any questions surrounding the complaint process or alternatively, would like to report a complaint, please call the Attorney General Health Care Fraud Division on their statewide hotline at\u00a0 \u00a0 \u00a0800-24-ABUSE (800-242-2873).\n\nReport Illegal Robocalls\n\nDue to the number of illegal robocalls made to Michigan residents, Attorney General Nessel launched the\u00a0Michigan\u2019s Crackdown on Illegal Robocalls Initiative.\n\nUse this form to file a complaint when you receive illegal robocalls. The data collected will help us in the fight against illegal robocalls.\u00a0\n\nIf you have questions about filing a complaint or the\u00a0AG Robocall Crackdown Initiative, please call 877-765-8388.\u00a0\n\nComplaints That Fall Under Another Agency's Authority:\nAutomotive\nDo-Not-Call\nEnvironmental Incidents\nFinancial Services\nIdentity Theft\nInsurance Fraud\nInvestments and Securities (PDF)\nUtilities\n\nFollow us\n\nConsumer Protection Team\n\nThe Consumer Protection (CP) team helps protect Michigan residents from bad actors trying to trick you out of your money. As technology advances so does their creative tactics.\n\n\u00a0\n\n525 W. Ottawa St.\u00a0\nLansing, MI 48906\nPhone: 877-765-8388\n\n\u00a0\n\nContact Consumer Protection\n\nSign Up for Emails\nSubmit\n\nFile a Complaint\u00a0\n\n\u00a0\n\nSearch for Consumer Alerts\n\n\u00a0\n\nSearch for Charities\n\n\u00a0\n\nIdentity Theft\n\n\u00a0\n\nRobocalls\n\n\u00a0\n\nScams\n\nCopyright 2026 State of Michigan\nMi.gov Home\nPolicies\nAccessibility\nDisability Resources\nLanguage Services\nFOIA Directory\nDepartments",
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      "text": "\t\nMichigan.gov Home\tAG Home\u00a0\u00a0|\u00a0\u00a0Site Map\nCONSUMER COMPLAINT/INQUIRY FORM\n\u00a0\t\n\n\u00a0\t(Only New Complaints May Be Filed On-Line)\nPlease be aware of the following:\n\nThis form is only for consumer complaints.Please visit the robocall complaint form to submit robocall information.\nComplaints and inquiries become public records when they are submitted to the Attorney General's office, and under the Michigan Freedom of Information Act, copies may be subject to disclosure to anyone who asks for them.\nA copy of the complaint will be sent to the business against whom the complaint is issued. An accurate company Fax number will expedite processing.\nA copy of the complaint may be sent to other governmental agencies.\nPlease be particularly cautious with information containing your Social Security number, credit card account numbers, etc. for security purposes. If you believe it is necessary to submit such information, you should mail that information and the corresponding complaint instead of sending it electronically.\nDo not use punctuation when providing names and addresses.\n\nNOTE:\u00a0Fields labelled in RED are required values.\u00a0\n\n\n\u00a0\tConsumer Information\n\u00a0\t\u00a0\t\u00a0\t\u00a0\t\u00a0\n\u00a0\tYour Last Name:\t  \tFirst Name:\t   \u00a0 M.I.: \n\u00a0\tYour Street Address:\t  \tCity:\t  \n\u00a0\tYour State:\t\nAK\nAL\nAR\nAZ\nCA\nCO\nCT\nDC\nDE\nFL\nGA\nHI\nIA\nID\nIL\nIN\nKS\nKY\nLA\nMA\nMD\nME\nMI\nMN\nMO\nMS\nMT\nNC\nND\nNE\nNH\nNJ\nNM\nNV\nNY\nOH\nOK\nOR\nPA\nRI\nSC\nSD\nTN\nTX\nUT\nVA\nVT\nWA\nWI\nWV\nWY\n \tZip Code:\t  \n\u00a0\tYour County:\t\nOutside Michigan\nAlcona\nAlger\nAllegan\nAlpena\nAntrim\nArenac\nBaraga\nBarry\nBay\nBenzie\nBerrien\nBranch\nCalhoun\nCass\nCharlevoix\nCheboygan\nChippewa\nClare\nClinton\nCrawford\nDelta\nDickinson\nEaton\nEmmet\nGenesee\nGladwin\nGogebic\nGrand 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Joseph\nSanilac\nSchoolcraft\nShiawassee\nTuscola\nVan Buren\nWashtenaw\nWayne\nWexford\n\tPhone:\t\u00a0\n\u00a0\tFax Number:\t \tE-mail Address:\t\u00a0 \n\u00a0\tWeb Site Address:\t \tProduct Offered:\t \n\u00a0\t\u00a0 Is This Company or Person:\n\u00a0\t\u00a0\t\nPublic Utility\tLicensed Business/Person\nBank/Mortgager\tSelling Insurance or Investments\nRepairing Motor Vehicles\tSelling Gasoline\nFailing To Price Retail Items\tNone of the Above\n\n\u00a0\t\n\n\u00a0\tSecondary Company or Person Your Complaint Is About\n\u00a0\t\u00a0\t\u00a0\t\u00a0\t\u00a0\n\u00a0\tCompany or Person?\t\nPerson\nCompany\n\t\u00a0\t\u00a0\n\u00a0\tComplainee Last Name:\t \tComplainee First Name:\t \n\u00a0\tCompany Name:\t \t\u00a0\t\u00a0\n\tStreet Address:\t \tCity:\t \n\u00a0\tState:\t\nAK\nAL\nAR\nAZ\nCA\nCO\nCT\nDC\nDE\nFL\nGA\nHI\nIA\nID\nIL\nIN\nKS\nKY\nLA\nMA\nMD\nME\nMI\nMN\nMO\nMS\nMT\nNC\nND\nNE\nNH\nNJ\nNM\nNV\nNY\nOH\nOK\nOR\nPA\nRI\nSC\nSD\nTN\nTX\nUT\nVA\nVT\nWA\nWI\nWV\nWY\n\tZip 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complaint involves motor vehicle manufacturer warranties or non-dealer service contracts, please fill out this section. Most other auto-related complaints, including dealer complaints and complaints concerning automotive repairs and repair facilities, must be filed with the Department of State\u2019s Bureau of Regulatory Services: 1-888-767-6424\n\n\n\u00a0\t\u00a0\tVehicle Make, Model, and Year:\t \n\u00a0\t\u00a0\tVehicle VIN No.:\t \n\u00a0\t\n\n\u00a0\tComplaint Information\n\u00a0\t\u00a0\t\u00a0\t\u00a0\t\u00a0\n\u00a0\t\u00a0\tIncident Date:\t  \n\u00a0\t\u00a0\tIncident Time:\t\n1\n2\n3\n4\n5\n6\n7\n8\n9\n10\n11\n12\n : \n00\n01\n02\n03\n04\n05\n06\n07\n08\n09\n10\n11\n12\n13\n14\n15\n16\n17\n18\n19\n20\n21\n22\n23\n24\n25\n26\n27\n28\n29\n30\n31\n32\n33\n34\n35\n36\n37\n38\n39\n40\n41\n42\n43\n44\n45\n46\n47\n48\n49\n50\n51\n52\n53\n54\n55\n56\n57\n58\n59\n \nAM\nPM\n\n\u00a0\t\u00a0\tIncident Location:\t \n\u00a0\t\u00a0\tApproximate Monetary Value:\t \n\u00a0\t\u00a0\tDid you sign a contract?\tYesNo\t\u00a0\n\u00a0\t\u00a0\tWhere did you sign this contract?\t \n\u00a0\t\u00a0\tIs a court action pending?\tYesNo\t\u00a0\n\u00a0\t\u00a0\tDo you have an attorney representing you on this matter?\tYesNo\t\u00a0\n\u00a0\t\u00a0\tAre you willing to testify in court regarding this complaint?\tYesNo\t\u00a0\n\u00a0\t\u00a0\tDid you complain directly to the business?\tYesNo\tIf so, who?  \n\u00a0\t\u00a0\tWhat was the response from the business?\t \n\u00a0\t\u00a0\tIf no complaint was given to the business directly, why?\t \n\u00a0\t\u00a0\tWas this complaint filed with any other agencies?\tYesNo\tIf so, who?  \n\u00a0\t\n\n\u00a0\tComplaint Detail/Inquiry Information  \n\u00a0\t\n\nDescribe your problem, what attempts you have made to correct it, and how you would like to have the problem resolved. You have\napproximately 8-10 typed pages and you may paste text from word processing documents.\n\n\n\u00a0\t\n\u00a0\t\u00a0\t\u00a0\t\u00a0\t\u00a0\n\u00a0\tCheck if this referral is just to give us information and you do not need us to respond to you directly.\n\u00a0\tCheck if you want to send documentation. After you submit this form you will be provided with a postal mail address, and facsimile number, to which you may send documents.\n\u00a0\tCheck if you want to sign up for the Consumer Protection Listserv (form will reload).\n\u00a0\tCheck if you want to sign up for the AG Press Release Listserv (form will reload).\n\u00a0\tCheck if you want to sign up for the Attorney General Opinions Listserv (form will reload).\n\n\u00a0\tI certify that the information on this form is true and accurate to the best of my knowledge. \n\u00a0\tI consent to releasing to the Michigan Attorney General any information or document relative to the investigation of this complaint. By checking this box, I also certify that I have had the opportunity to review the Michigan Attorney General Privacy Policy before submitting this complaint.\t Michigan Attorney General Privacy Policy\n\u00a0\t\u00a0\t\u00a0\t\u00a0\t\u00a0\n\u00a0\t \n\t\n\n\tMichigan.gov Home\u00a0|\u00a0\u00a0AG Home\u00a0\u00a0|\u00a0\u00a0State Web Sites\u00a0\n\u00a0Privacy Policy\u00a0 | \u00a0Link Policy\u00a0 | \u00a0Accessibility Policy\u00a0 | \u00a0Security Policy\u00a0 | \u00a0AG Privacy Policy\u00a0 | \u00a0AG Web Disclaimer\u00a0\u00a0|\u00a0Michigan News\nNOTE: This page is provided for informational purposes only. The Michigan Department of Attorney General does not endorse or promote any of the products or sites listed on the following pages. All information provided was gathered from publicly available web sites, and the department assumes no responsibility for its accuracy.\n\nState of Michigan \u00a0 \u00b7 \u00a0 Copyright \u00a9 2001 - 2026 \u00a0 \u00b7 \u00a0 All Rights Reserved\n\t\n\u00a0\nSite is temporarily unavailable.\n\nScheduled maintenance is currently in progress. Please check back soon.\n\nWe apologize for any inconvenience.\n\n\u00a0\nSite is temporarily unavailable.\n\nScheduled maintenance is currently in progress. Please check back soon.\n\nWe apologize for any inconvenience.",
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