{ "run": "main-direct-p1", "id": "nc", "name": "North Carolina", "route": "direct", "pass": 1, "startedAt": "2026-10-16T11:48:32.955Z", "exitHash": "eadb114eb2bb134f617f015ec69d7286670e8c0bfeff94f84b8b879a18d133de", "stages": [ { "stage": "entry", "at": "2026-10-16T11:48:47.865Z", "url": "https://ncdoj.gov/file-a-complaint/", "title": "File a Complaint with the North Carolina Department of Justice", "text": "Skip Navigation\nFILE A CONSUMER COMPLAINT\nSubmit\nREPORT A ROBOCALL/TEXT\nRobocall Hotline:(844)-8-NO-ROBO\nAll Other Complaints:(877)-5-NO-SCAM\nOutside NC:919-716-6000\nEn Espa\u00f1ol:919-716-0058\nABOUT DOJ\nI WANT TO\u2026\nHOW WE HELP\nLAW ENFORCEMENT TRAINING + CERTIFICATION\nNEWSROOM\nSEXUAL ASSAULT\nCONTACT\nFile a Complaint\nBefore You File a Complaint\nRead our consumer tips, which can help you avoid future problems.\nRemember that our office can\u2019t give you legal advice or provide legal representation to individual consumers. We may file lawsuits if we determine a business or individual may have violated North Carolina\u2019s consumer protection laws and harmed consumers, but we cannot file a lawsuit solely to recover money or property for you.\nOur complaint mediation process helps open communication between consumers and businesses, encourages fair settlements, and aims to resolve issues without legal action. Ultimately, only a court can decide whether a business has broken the law and force a business to take a particular action.\nOur office generally doesn\u2019t get involved in matters that are scheduled or have already been heard in a court of law or that are the proper subject for another state or federal agency.\nKnow that documents you provide to us may be public record.\nComplain Online\n\nFirst, choose the consumer complaint form that fits your problem. Next, enter the information into the form and submit it electronically. You can attach up to four supporting documents. Please copy and mail any additional supporting documents along with a printed copy of your complaint.\n\nGeneral Consumer Complaint Form\nConsumer Complaint Form in Spanish\nPrice Gouging Complaint Form (This form is only available during a state of emergency.)\nElder Fraud Complaint Form\nRobocalls and Telemarketing Complaint Form\nAutomobile Complaint Form\nFor a vehicle sales complaint: submit copies of the bill of sale, credit contract, and any correspondence related to the problem.\nFor a used car warranty complaint: submit copies of the warranty and describe any oral warranties or promises made about the condition of the car.\nFor a car repair complaint: submit copies of repair orders or written estimates.\nHealth Fraud Complaint\nAnimal Cruelty Complaint Form\nWhat to Include\n\nProviding supporting documents helps us respond to your complaint more quickly. Include legible copies of supporting documents. Please submit copies of your supporting documents, not originals.\n\nComplain by Mail\n\nWe prefer that you file your complaint via our online form.\u00a0 If you would like to file a complaint via hard copy, please call us on our consumer assistance line at (919) 716-6000, and we will mail you a complaint form.\n\nContact Us\nToll-free within North Carolina: 1-877-5-NO-SCAM\nFrom outside North Carolina: (919) 716-6000\nEn Espanol: (919) 716-0058\nWhat happens to my complaint?\n\nAfter we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You\u2019ll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.\n\nWe will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.\n\nWhen consumers\u2019 complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.\n\nEven if we aren\u2019t able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.\n\nMain Campus\n\n114 West Edenton Street\nRaleigh, NC 27603\n\np: (919) 716-6400\nf: (919) 716-6750\nState Crime Laboratory\n\n121 East Tryon Road\nRaleigh, NC 27603\n\np: (919) 582-8700\nf: (919) 662-4475\nNC Justice Academy\nSalemburg Campus:\n\nPO Box 99\nSalemburg, NC 28385\n\np: (910) 525-4151\nf: (910) 525-5439\nNC Justice Academy\nEdneyville Campus:\n\nPO Box 600\nEdneyville, NC 28727\n\np: (828) 685-3600\nf: (828) 685-9933\nTriad Regional\nState Crime Laboratory\n\n2306 West Meadowview Road\nSuite 110\nGreensboro, NC 27047\n\np: (336) 315-4900\nf: (336) 315-4956\nWestern Regional\nState Crime Laboratory\n\n300 Saint Pauls Road\nHendersonville, NC 28792\n\np: (828) 654-0525\nf: (828) 654-9682\nSheriffs\u2019 Standards Division\n\nPO Box 629\nRaleigh, NC 27602\n\np: (919) 779-8213\nf: (919) 662-4515\nCriminal Justice\nStandards Division\n\nPO Drawer 149\nRaleigh, NC 27602\n\np: (919) 661-5980\nf: (919) 779-8210\nNCDOJ Facebook\nNCDOJ X\nNCDOJ Youtube\nCONTACT NCDOJ\nNCDOJ does not represent individuals in private cases. Need an attorney?\n\n\u00a9 2026 | all rights reserved | Website by AndiSites Inc.", "frames": [], "links": [ { "text": "FILE A CONSUMER COMPLAINT", "href": "https://ncdoj.gov/file-a-complaint/consumer-complaint/", "tag": "A", "target": null }, { "text": "REPORT A ROBOCALL/TEXT", "href": "https://ncdoj.gov/report-robocalls/", "tag": "A", "target": null }, { "text": "General Consumer Complaint Form", "href": "https://ncdoj.gov/file-a-complaint/consumer-complaint/", "tag": "A", "target": null }, { "text": "Consumer Complaint Form in Spanish", "href": "https://ncdoj.gov/file-a-complaint/queja-del-consumidor/", "tag": "A", "target": null }, { "text": "Price Gouging Complaint Form", "href": "https://ncdoj.gov/file-a-complaint/price-gouging/", "tag": "A", "target": null }, { "text": "Elder Fraud Complaint Form", "href": "https://ncdoj.gov/protecting-consumers/senior-citizens/", "tag": "A", "target": null }, { "text": "Robocalls and Telemarketing Complaint Form", "href": "https://ncdoj.gov/report-robocalls/", "tag": "A", "target": null }, { "text": "Automobile Complaint Form", "href": "https://ncdoj.gov/file-a-complaint/motor-vehicle-complaint/", "tag": "A", "target": null }, { "text": "Health Fraud Complaint", "href": "https://ncdoj.gov/responding-to-crime/health-fraud/", "tag": "A", "target": null }, { "text": "Animal Cruelty Complaint Form", "href": "https://ncdoj.gov/fighting-crime/animal-welfare/", "tag": "A", "target": null }, { "text": "online form", "href": "https://ncdoj.gov/file-a-complaint/consumer-complaint/", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://ncdoj.gov/file-a-complaint/", "status": 202, "main": true }, { "url": "https://ncdoj.gov/.well-known/sgcaptcha/", "status": 200, "main": true }, { "url": "https://ncdoj.gov/.well-known/sgcaptcha/", "status": 202, "main": true }, { "url": "https://ncdoj.gov/file-a-complaint/", "status": 200, "main": true } ], "requestHosts": [ "", "ad.doubleclick.net", "ajax.googleapis.com", "c.sharethis.mgr.consensu.org", "cdnjs.cloudflare.com", "d1rozh26tys225.cloudfront.net", "maps.googleapis.com", "ncdoj.gov", "p.typekit.net", "stackpath.bootstrapcdn.com", "use.fontawesome.com", "use.typekit.net", "ws.sharethis.com", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com" ], "screenshot": "screenshots/main-direct-p1-nc-entry.webp" }, { "stage": "step1", "at": "2026-10-16T11:48:57.262Z", "url": "https://ncdoj.gov/file-a-complaint/consumer-complaint/", "title": "General Consumer Complaint. File a Consumer Complaint at NC DOJ.", "text": "Skip Navigation\nFILE A CONSUMER COMPLAINT\nSubmit\nREPORT A ROBOCALL/TEXT\nRobocall Hotline:(844)-8-NO-ROBO\nAll Other Complaints:(877)-5-NO-SCAM\nOutside NC:919-716-6000\nEn Espa\u00f1ol:919-716-0058\nABOUT DOJ\nI WANT TO\u2026\nHOW WE HELP\nLAW ENFORCEMENT TRAINING + CERTIFICATION\nNEWSROOM\nSEXUAL ASSAULT\nCONTACT\nGeneral Consumer Complaint\n\nReady to file a general consumer complaint? Here is what to expect, what our office can and cannot do, and how to reach us if you need help.\n\nBefore You File\n\nA few things to know before you start:\n\nRead our consumer tips. They can help you avoid problems down the road.\nWe cannot give you legal advice or act as your personal attorney.\nWe may sue a business or individual we believe violated North Carolina\u2019s consumer protection laws and harmed consumers, but we cannot sue solely to recover your money or property.\nOur mediation process opens communication between you and the business, encourages fair settlements, and aims to resolve disputes without court. Only a court can decide whether a business broke the law or order it to act.\nWe generally do not get involved in matters already scheduled or heard in court, or that belong to another state or federal agency.\nDocuments you send us may become public record.\nWhat Happens After You File\n\nAfter we review your complaint and supporting documents, we will usually forward them to the business for a response. You will receive copies of all correspondence. If your complaint falls under another local, state, or federal agency, we may refer it there.\n\nWe will work with you and the business to resolve the dispute. If we cannot, we may suggest you file an action in Small Claims Court or consult a private attorney.\n\nWhen complaints reveal a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.\n\nEven when we cannot resolve your complaint directly, hearing from you helps. Complaints let us spot questionable business practices, set priorities for enforcement, and recommend changes to the law.\n\nCompleting the Form\n\nFields marked with an asterisk (*) are required.\n\nYou do not have to complete the form in one session. Click \u201cSave and Continue\u201d at the bottom of the form to save your progress and return later. This feature requires a current modern web browser.\n\nNeed help with the form? Call our Consumer Assistance line at (919) 716-6000.\n\n\n\n\nMain Campus\n\n114 West Edenton Street\nRaleigh, NC 27603\n\np: (919) 716-6400\nf: (919) 716-6750\nState Crime Laboratory\n\n121 East Tryon Road\nRaleigh, NC 27603\n\np: (919) 582-8700\nf: (919) 662-4475\nNC Justice Academy\nSalemburg Campus:\n\nPO Box 99\nSalemburg, NC 28385\n\np: (910) 525-4151\nf: (910) 525-5439\nNC Justice Academy\nEdneyville Campus:\n\nPO Box 600\nEdneyville, NC 28727\n\np: (828) 685-3600\nf: (828) 685-9933\nTriad Regional\nState Crime Laboratory\n\n2306 West Meadowview Road\nSuite 110\nGreensboro, NC 27047\n\np: (336) 315-4900\nf: (336) 315-4956\nWestern Regional\nState Crime Laboratory\n\n300 Saint Pauls Road\nHendersonville, NC 28792\n\np: (828) 654-0525\nf: (828) 654-9682\nSheriffs\u2019 Standards Division\n\nPO Box 629\nRaleigh, NC 27602\n\np: (919) 779-8213\nf: (919) 662-4515\nCriminal Justice\nStandards Division\n\nPO Drawer 149\nRaleigh, NC 27602\n\np: (919) 661-5980\nf: (919) 779-8210\nNCDOJ Facebook\nNCDOJ X\nNCDOJ Youtube\nCONTACT NCDOJ\nNCDOJ does not represent individuals in private cases. Need an attorney?\n\n\u00a9 2026 | all rights reserved | Website by AndiSites Inc.\n\n English\nShareThis Copy and Paste", "frames": [ { "url": "https://ncfvapublicprod.ondemand.sas.com/DOJCPD/GeneralConsumer", "text": "HAGA CLIC AQU\u00cd PARA ESPA\u00d1OL\nSAVE AND CONTINUE LATER\nGeneral Consumer Complaint\nBACK\nNEXT\n1\nInitial Questions\n2\n\u00a0\nInitial Questions\nComplaint Category\u2009*\nNew construction/Home Repair\nTechnology/Social Media\nLandlord/Tenant\nBank/Finance\nAuto\nOther\n\n\nAre you submitting on behalf of yourself or another person?\u2009*\nYourself\nAnother Person\n\n\nBACK\nNEXT" }, { "url": "null/", "text": "\n \n \n \n \n \n \n This site can\u2019t be reached\n \n \n c.sharethis.mgr.consensu.org\u2019s server IP address could not be found.\n \n\n \n \n Try:\n \n \n Checking the connection\n \n Checking the proxy, firewall, and DNS configuration\n \n \n \n \n\n ERR_NAME_NOT_RESOLVED\n\n \n \n \n \n \n \n \n Reload\n \n \n \n \n \n \n Details\n \n \n \n \n \n \n \n Check your Internet connection\n Check any cables and reboot any routers, modems, or other network\n devices you may be using.\n \n \n \n Check your DNS settings\n Contact your network administrator if you're not sure what this means.\n \n \n \n Try disabling network prediction\n Go to\n the Chromium menu >\n Settings\n >\n Show advanced settings\u2026\n and deselect \"Use a prediction service to load pages more quickly.\"\n If this does not resolve the issue, we recommend selecting this option\n again for improved performance.\n \n \n \n Allow Chromium to access the network in your firewall or antivirus\n settings.\n If it is already listed as a program allowed to access the network, try\n removing it from the list and adding it again.\n \n \n \n If you use a proxy server\u2026\n Go to\n the Chromium menu >\n Settings\n >\n System\n >\n Open your computer's proxy settings\n and make sure your configuration is set to \"no proxy\" or \"direct.\"\n \n \n \n \n \n \n \n \n \n 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\\u003Cspan>Show advanced settings\u2026\\u003C/span>\\n and deselect \\\"\\u003Cspan>Use a prediction service to load pages more quickly\\u003C/span>.\\\"\\n If this does not resolve the issue, we recommend selecting this option\\n again for improved performance.\",\"header\":\"Try disabling network prediction\"},{\"body\":\"If it is already listed as a program allowed to access the network, try\\n removing it from the list and adding it again.\",\"header\":\"Allow Chromium to access the network in your firewall or antivirus\\n settings.\"},{\"body\":\"Go to\\n the Chromium menu >\\n \\u003Cspan>Settings\\u003C/span>\\n >\\n \\u003Cspan>System\\u003C/span>\\n >\\n \\u003Cspan>Open your computer's proxy settings\\u003C/span>\\n and make sure your configuration is set to \\\"no proxy\\\" or \\\"direct.\\\"\",\"header\":\"If you use a proxy server\u2026\"}],\"suggestionsSummaryList\":[{\"summary\":\"Checking the connection\"},{\"summary\":\"\\u003Ca href=\\\"#buttons\\\" onclick=\\\"toggleHelpBox()\\\">Checking the proxy, firewall, and DNS configuration\\u003C/a>\"}],\"suggestionsSummaryListHeader\":\"Try:\",\"summary\":{\"msg\":\"\\u003Cstrong>c.sharethis.mgr.consensu.org\\u003C/strong>\u2019s server IP address could not be found.\"},\"textdirection\":\"ltr\",\"title\":\"c.sharethis.mgr.consensu.org\"};" }, { "url": "https://ws.sharethis.com/secure/index.html", "text": "\n\n\t\n\t\t\n\t\t\t\u00a0\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\t\tShare again \u00bb\n\t\t\t\tClose\n\t\t\t\t\u00ab Back\n\t\t\t\n\t\t\tShare this with friends!\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tEmailFacebookTwitterPinterestLinkedInGoogle +DiggStumbleUponRedditTumblrAdftyAllvoicesAmazon 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Characters Left\n\n\t\t\t\t\t\n\t\t\t\t\tCancel\n\t\t\t\t\tSubmit\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\t\tShare Again \u00bb\n\t\t\t\n\t\t\t\n\t\t\t\tPowered by\u00a0\u00a0ShareThis\n\t\t\t\t\n\t\t\t\t\tOpt out\n\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\n\n\t\n\n\n\n\n\n\t//array of language supported by application\n\tvar langArray=new Array(\"es\",\"fr\",\"de\",\"it\");\n\t//default langauge\n\t//var lang='en';\n\t\n\tvar navigatorLanguage = (navigator.language) ? navigator.language: navigator.browserLanguage;\n\t\n\tvar languageVar = navigatorLanguage.substr(0,2).toLowerCase();\n\t\n\tvar subLanguageVar = navigatorLanguage.substr(3,2).toLowerCase();\n\n\tif(languageVar!='en')\n\t{\n\t\tvar jsFile = null;\n\t\t//check for language\n\t\tswitch (languageVar) {\n\t\tcase \"zh\":\n\t\t\tjsFile=\"https://ws.sharethis.com/secure/js/local/cn/message.js\";\n\t\t\tif (\"tw\" == subLanguageVar) 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