{ "run": "main-direct-p1", "id": "ca", "name": "California", "route": "direct", "pass": 1, "startedAt": "2026-10-16T11:46:53.590Z", "exitHash": "eadb114eb2bb134f617f015ec69d7286670e8c0bfeff94f84b8b879a18d133de", "stages": [ { "stage": "entry", "at": "2026-10-16T11:47:08.986Z", "url": "https://oag.ca.gov/consumers", "title": "Protecting Consumers | State of California - Department of Justice - Office of the Attorney General", "text": "Skip to main content\nSubscribe to Our Newsletter\nSubscribe\nSubscribe\nState of California Department of Justice\n \nROB BONTA\n\nAttorney General\nSearch\nSearch\nTranslate Website\u00a0|\u00a0Traducir Sitio Web\nHOME\nABOUT\nMEDIA\nCAREERS\nREGULATIONS\nRESOURCES\nPROGRAMS\nAPPOINTMENTS\nCONTACT\nProtecting Consumers\nHome Protecting Consumers\nConsumer Alert\n\nGender-based price differences for substantially similar consumer products violate California law. If you spot a difference, you can make a difference by reporting violations to our office\n\nReview First\n\nHelp protect yourself and your loved ones from fraud. Check out our tips and topics to learn about common scams and other consumer issues.\n\nConsumer Complaints\n\nIf you would like to report a complaint about a business, check the complaint referral table to find the government agency that regulates that business. You can report your complaint directly to that regulating agency.\n\nComplaint Referral Table\n\nIf your complaint is not against a business that is regulated by another agency, then you may file a complaint with the Attorney General\u2019s Office using the Complaint Against Business form below. Complaints are used by the Attorney General\u2019s Office to learn about misconduct and to determine whether to investigate a company. However, the Attorney General\u2019s Office cannot provide legal advice or assistance to individuals.\n\nComplaint Against Business\n\nIf you think a business has committed fraud or a crime, please tell your local district attorney\u2019s office or your City Attorney.\n\nIf you need legal advice or representation, we suggest that you consult with an attorney. The Attorney General cannot provide you with legal advice or represent you in personal legal actions.\n\nYou may obtain a referral to a certified lawyer referral service by contacting the State Bar at (866) 442-2529 (toll-free in California) or (415) 538-2250 (from outside California), or via the State Bar of California website.\n\nIf you cannot afford an attorney, you may wish to contact your local legal aid office. For a referral, please visit http://lawhelpca.org/ and click on the Find Legal Help tab.\n\nMembers of the armed forces and their dependents can also obtain legal assistance from their local JAG legal assistance office, http://legalassistance.law.af.mil/content/locator.php\n\nConsumer Tips\nMoney, Credit, and Debt\n\nInformation about credit cards, loans, debt and debt collection, bank accounts, and other financial issues\n\nLearn More\nHousing and Vehicles\n\nInformation about landlord/tenant disputes, mortgages, auto dealers, and other common housing and car issues\n\nLearn More\nSales Offers, Purchases, and Returns\n\nInformation about junk mail, sales offer scams, refunds, disputing charges, and other shopping-related issues\n\nLearn More\nPeople You Hire\n\nInformation about contractors, immigration consultants, and other people you may hire, and about checking a company\u2019s background\n\nLearn More\nCommonly Targeted Groups\n\nInformation for immigrants, seniors, servicemembers, veterans, and students\n\nLearn More\nCommon Scams\n\nInformation about financial scams, magazine scams, tax fraud scams, and other common scams\n\nLearn More\nConsumer Tips Listed Alphabetically\nAirlines\nAttorneys/Lawyers\nAutomobile Dealers\nAutomobile Repair\nAutos - Lemon Law\nBad Checks\nBanks & Credit Unions\nChecking A Company's Background\nCollecting Judgments\nContractors\nCorporate Shareholders\nCredit Cards - Dispute a Charge\nCredit Cards Surcharges\nCredit Card Offers \u2013 Common Traps\nCredit Scores & Credit Reports\nCrowdfunding\nDebt Collectors\nEnd of Life Care Planning\nEstate Planning\nFor-Profit Schools\nFree Trial Products\nHealth Care\nHomeowner Associations & Mutual Benefit Corporations\nHomeowner Issues\nIdentity Theft\nImmigration Consultants\nInsurance Companies\nInvesting / Financial Professionals\nJob & Business Schemes\nJunk Mail/Unsolicited Calls\nJunk Mail/Unsolicited Calls Common Scams\nLegal Issues & Resources For Seniors\nLimited English Consumers\nLiving Trust Mills\nMagazine Scams\nMilitary Consumer Protection\nMortgage Companies\nMoving Companies\nOnline Purchases\nOutlet Stores and \"Compare At\" Pricing\nPayday Loans\nPyramid Schemes\nReal Estate Agencies/Agents\nRefund Policies\nSingle-Use Carryout Bag Ban (Proposition 67/SB 270)\nSweepstakes\nTax Preparation Resources & Tax Scams\nTech Support Scams\nTelephone Companies\nTimeshare Scams\nTravel Company/Agents\nUtility Companies\nZero-Interest Loans\nRelated information\nSearch Consumer Webpages\nSearch\nSearch\nReport a Complaint\n\nContact the Attorney General\u2019s Public Inquiry Unit to report a complaint about a business or if you have questions or comments.\n\nComplaint Against Business\nGeneral Contact Form\nCont\u00e1ctenos/Formularios\nGrants\n\nAutomobile Emissions Research and Technology Fund\n\nYouth Beverage Consumer Education and Research Fund\n\nSears Fund for Consumer Protection and Education\n\n Alerts\nAttorney General Bonta Issues Consumer Alert on Price Gouging Following State of Emergency Declaration in Calaveras County\u00a0\nAugust 7, 2026\nAttorney General Bonta Issues Renewed Consumer Alert Reminding Californians of Misleading Claims Made by Many Health Care Sharing Ministry Plans\nJuly 29, 2026\n\nView All Alerts\n\nAdditional Resources\n\nTips for protecting your privacy\n\nImportant consumer laws\n\nSearch California laws\n\nSearch U.S. laws\n\nMore FAQs\n\nSTATE OF CALIFORNIA DEPARTMENT OF JUSTICE\nOFFICE OF THE ATTORNEY GENERAL\nSearch\nSearch\n\nWHO WE ARE\n\nAbout AG Rob Bonta\nHistory of the Office\nOrganization of the Office\n\nWHAT WE DO\n\nPublic Safety\nOpinions and Quo Warranto\nResearch\nChildren & Families\nCivil Rights\nConsumer Protection\nEnvironment & Public Health\nGrant Opportunities\nTobacco Directory\nTobacco Grants\n\nOPEN GOVERNMENT\n\nBallot Initiatives\nConflicts of Interest\nCriminal Justice Statistics\nMeetings and Public Notices\nOpenJustice Initiative\nPublic Records\nPublications\nRegulations\n\nMemorial\n\nAgents Fallen in the Line of Duty\n\nVote\n\nRegister to Vote\n\nWHAT WE'RE WORKING ON\n\n21st Century Policing\nChildren\u2019s Rights\nConsumer Protection and Economic Opportunity\nEnvironmental Justice\nEquality\nFederal Accountability\nHealth Care\nImmigration\nOpenJustice\n\nMEDIA\n\nConsumer Alerts\nPress Releases\nMedia Library\n\nCAREERS\n\nGetting a State Job\nExaminations\nJob Vacancies\nInternships & Student Positions\nAttorney General's Honors Program\nGeoffrey Wright Solicitor General Fellowship\nOffice of the Attorney General Accessibility Privacy Policy Conditions of Use Disclaimer \u00a9\u00a02026 DOJ", "frames": [ { "url": "nullblank", "text": "" } ], "links": [ { "text": "reporting violations", "href": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "tag": "A", "target": null }, { "text": "Complaint Referral Table", "href": "https://oag.ca.gov/consumers/complaint-referral-table", "tag": "A", "target": null }, { "text": "Complaint Against Business", "href": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "tag": "A", "target": null }, { "text": "Credit Scores & Credit Reports", "href": "https://oag.ca.gov/consumers/general/credit-scores-credit-reports", "tag": "A", "target": null }, { "text": "Online Purchases", "href": "https://oag.ca.gov/consumers/general/online-purchases", "tag": "A", "target": null }, { "text": "Complaint Against Business", "href": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://oag.ca.gov/consumers", "status": 200, "main": true } ], "requestHosts": [ "code.jquery.com", "fonts.googleapis.com", "fonts.gstatic.com", "maxcdn.bootstrapcdn.com", "oag.ca.gov", "translate-pa.googleapis.com", "translate.google.com", "translate.googleapis.com", "www.google-analytics.com", "www.googletagmanager.com", "www.gstatic.com" ], "screenshot": "screenshots/main-direct-p1-ca-entry.webp" }, { "stage": "step1", "at": "2026-10-16T11:47:20.328Z", "url": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "title": "Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General", "text": "Skip to main content\nSubscribe to Our Newsletter\nSubscribe\nSubscribe\nState of California Department of Justice\n \nROB BONTA\n\nAttorney General\nSearch\nSearch\nTranslate Website\u00a0|\u00a0Traducir Sitio Web\nHOME\nABOUT\nMEDIA\nCAREERS\nREGULATIONS\nRESOURCES\nPROGRAMS\nAPPOINTMENTS\nCONTACT\nConsumer Complaint Against A Business/Company\n\nIf you prefer to contact us by regular mail, download this form, then print, fill in, and mail.\n\nFor information on the collection and use of personal information, please see our notice, Information Collection, Use and Access.\n\nEn espa\u00f1ol \u00a0 | \u00a0 \u4e2d\u6587 \u00a0 | \u00a0 Ti\u1ebfng Vi\u1ec7t \u00a0\n\n* Indicates a Required Field\nYour Information\nFirst Name *\nMiddle Initial\nLast Name *\nAddress Line *\nAddress Line 2\nCity *\nState *\nAL\nAK\nAS\nAZ\nAR\nCA\nCO\nCT\nDE\nDC\nFL\nGA\nGU\nHI\nID\nIL\nIN\nIA\nKS\nKY\nLA\nME\nMH\nMD\nMA\nMI\nMN\nMS\nMO\nMT\nNE\nNV\nNH\nNJ\nNM\nNY\nNC\nND\nMP\nOH\nOK\nOR\nPW\nPA\nPR\nRI\nSC\nSD\nTN\nTX\nUT\nVT\nVI\nVA\nWA\nWV\nWI\nWY\nZip Code *\n(+4)\nEmail Address\nConfirm Email Address\nArea Code\nPhone Number\nAre you submitting this complaint on behalf of someone else? *\nYes\nNo\nBusiness Information (Complaint Against):\nCompany Name *\nCompany Address\nCompany Address 2\nCompany City\nCompany State\nAL\nAK\nAS\nAZ\nAR\nCA\nCO\nCT\nDE\nDC\nFL\nGA\nGU\nHI\nID\nIL\nIN\nIA\nKS\nKY\nLA\nME\nMH\nMD\nMA\nMI\nMN\nMS\nMO\nMT\nNE\nNV\nNH\nNJ\nNM\nNY\nNC\nND\nMP\nOH\nOK\nOR\nPW\nPA\nPR\nRI\nSC\nSD\nTN\nTX\nUT\nVT\nVI\nVA\nWA\nWV\nWI\nWY\nZip Code\n(+4)\nArea Code\nPhone Number\nEmail Address\nWebsite\nComplaint\nAmount in dispute\n$\t\nBriefly describe your complaint, including:*\nThe product or service at issue and what the issue is\nThe date(s) of the transaction or issue\nThe names of the sales representative or other company representative you dealt with\nIf the product or service was not as advertised, what did the advertisement say, and when and where did you see it\nIf you signed a contract, when did you sign it\nDo not include any personal or confidential information, such as your social security number or bank account number.\nComplaint description *\nBriefly state what you would consider a reasonable resolution from the company *\nIf you need legal advice or representation, we suggest that you consult with an attorney. The Attorney General cannot provide you with legal advice or represent you in personal legal actions.\nHave you contacted the company about this issue?\nYes\nNo\nHave you previously contacted our Office or other agencies about this issue?\nYes\nNo\nDo any of the following apply to you?\nYou are represented by a lawyer about this issue\nYou have sued the company or the company has sued you\nThere is a legal proceeding pending that involves this issue\nYes\nNo\nDo any of the following apply to you?\nDocuments\nDo you want to upload supporting documents? *\nYes\nNo\nAdditional Information About You (optional)\nAre you 65 years or older?\nYes\nNo\nDo you have a disability?\nYes\nNo\nWhat is your annual household income?\n- None -\n<$15,000\n$15,000-$29,999\n$30,000-$49,999\n$50,000-$74,999\n$75,000-$99,999\n$100,000-$149,999\n$150,000-$200,000, >$200,000\nAre you a current member of the U.S. Armed Forces or the immediate family of a service member?\nYes\nNo\nAre you a former member of the U.S. Armed Forces?\nYes\nNo\nDo you have limited English ability?\nYes\nNo\nStatement\nI affirm that the foregoing information is true and accurate *\nYes\nNo\nBy filing this complaint, I authorize you to send this complaint to the party named, and for that party to communicate, including disclosure of non-public personal information, with the Attorney General\u2019s office concerning this complaint. *\nYes\nNo\nAttorney General's Role\n\nIn sending this consumer complaint, I understand that the Attorney General cannot answer legal questions or give legal advice to me and cannot act as my personal lawyer.\nI also understand that the Attorney General may need to refer my complaint to a more appropriate agency.\n\nSubmit\nRelated information\nReport a Complaint\n\nContact the Attorney General\u2019s Public Inquiry Unit to report a complaint about a business or if you have questions or comments.\n\nComplaint Against Business\nGeneral Contact Form\nCont\u00e1ctenos/Formularios\nSTATE OF CALIFORNIA DEPARTMENT OF JUSTICE\nOFFICE OF THE ATTORNEY GENERAL\nSearch\nSearch\n\nWHO WE ARE\n\nAbout AG Rob Bonta\nHistory of the Office\nOrganization of the Office\n\nWHAT WE DO\n\nPublic Safety\nOpinions and Quo Warranto\nResearch\nChildren & Families\nCivil Rights\nConsumer Protection\nEnvironment & Public Health\nGrant Opportunities\nTobacco Directory\nTobacco Grants\n\nOPEN GOVERNMENT\n\nBallot Initiatives\nConflicts of Interest\nCriminal Justice Statistics\nMeetings and Public Notices\nOpenJustice Initiative\nPublic Records\nPublications\nRegulations\n\nMemorial\n\nAgents Fallen in the Line of Duty\n\nVote\n\nRegister to Vote\n\nWHAT WE'RE WORKING ON\n\n21st Century Policing\nChildren\u2019s Rights\nConsumer Protection and Economic Opportunity\nEnvironmental Justice\nEquality\nFederal Accountability\nHealth Care\nImmigration\nOpenJustice\n\nMEDIA\n\nConsumer Alerts\nPress Releases\nMedia Library\n\nCAREERS\n\nGetting a State Job\nExaminations\nJob Vacancies\nInternships & Student Positions\nAttorney General's Honors Program\nGeoffrey Wright Solicitor General Fellowship\nOffice of the Attorney General Accessibility Privacy Policy Conditions of Use Disclaimer \u00a9\u00a02026 DOJ", "frames": [ { "url": "nullblank", "text": "" }, { "url": "https://www.google.com/recaptcha/api2/anchor", "text": "I'm not a robot\nreCAPTCHA" }, { "url": "nullblank", "text": "" }, { "url": "nullblank", "text": "" }, { "url": "https://www.google.com/recaptcha/api2/bframe", "text": "" } ], "links": [ { "text": "Complaint Against Business", "href": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "tag": "A", "target": null } ], "documentResponses": [ { "url": "https://oag.ca.gov/consumers", "status": 200, "main": true }, { "url": "https://oag.ca.gov/contact/consumer-complaint-against-business-or-company", "status": 200, "main": true }, { "url": "https://www.google.com/recaptcha/api2/anchor", "status": 200, "main": false }, { "url": "https://www.google.com/recaptcha/api2/bframe", "status": 200, "main": false } ], "requestHosts": [ "code.jquery.com", "fonts.googleapis.com", "fonts.gstatic.com", "maxcdn.bootstrapcdn.com", "oag.ca.gov", "translate-pa.googleapis.com", "translate.google.com", "translate.googleapis.com", "www.google-analytics.com", "www.google.com", "www.googletagmanager.com", "www.gstatic.com" ], "screenshot": "screenshots/main-direct-p1-ca-step1.webp" } ], "endedAt": "2026-10-16T11:47:20.330Z" }